CORPORATE HISTORY

Trusted IT Alliance for Enterprises Since 2020

For over half a decade, Garuda Infosys has engineered high-performance infrastructure leasing and compliance-rich lifecycle services, supporting corporate enterprises and government agencies throughout Malaysia.

Decades of Operational Excellence

Our Heritage

Established in 2020, Garuda Infosys was built on a foundational promise: to provide secure, robust, and highly reliable IT infrastructure for organizations scaling across Malaysia. Over the past six years, we have transitioned from a localized hardware provisioning service into a premier corporate technology partner.

From our strategic operations hub in Selangor, we coordinate enterprise-scale hardware leasing fleets, next-generation perimeter defenses, certified green e-waste cycles, and specialized ITIL-aligned help desk operations. We ensure that your critical systems remain continuously resilient.

Our reputation is anchored in clear service level agreements, zero-risk media destruction audits, and an ongoing dedication to supporting Malaysia's digital acceleration.

Garuda Infosys Corporate Infrastructure and Connectivity Timeline
OUR CORE VALUES

The Pillars of Garuda Trust

Our engineering principles and long-term customer relations are defined by a strict adherence to corporate responsibility, operational safety, and high performance.

Corporate Integrity

Corporate Integrity

Transparency drives our hardware leasing structures, maintenance agreements, and client relations. We enforce completely clear operational metrics and audit reviews.

Operational Reliability

Operational Reliability

Backed by a direct 4-hour on-site technical swap SLA and ITIL-aligned workflows, we actively mitigate hardware failures to preserve continuous business productivity.

Ironclad Security

Ironclad Security

From Next-Gen firewall deployments protecting corporate boundaries to DoD-compliant data destruction processes, security forms the bedrock of our systems engineering.

Ecological Duty

Ecological Duty

We operate fully certified electronic waste recycling pipelines authorized by the Department of Environment (DOE) Malaysia, ensuring zero hazardous landfill residue.

GOVERNANCE & CERTIFICATION

Compliance & Standards

We align our engineering procedures with environmental authorities and global operations standards to deliver low-risk technology cycles.

Operational Governance

Support Operations ITIL v4 Service Management
Hardware SLA Dispatch 4-Hour Active On-site Resolution Target
Support Escalations Tier-1 to Tier-3 Certified Engineers
Operational Standards ISO 9001:2015 Quality Management
TICKETING GATEWAY ASSURANCE

All incoming technical incidents are logged and tracked via our corporate client service center. Dedicated support queues ensure that server downtime is systematically mitigated.

Regulatory Compliance

e-Waste Standards DOE Malaysia Authorized Code E-Waste Handler
Storage Sanitization NIST SP 800-88 Revision 1 Standards
Physical Sanitization DoD 5220.22-M Media Destruction
Green Reporting Green Decommissioning Audit Reports
LIABILITY PROTECTION SAFEGUARD

Decommissioned storage devices undergo complete cryptographic sanitization or physical degaussing. Clients receive a serialized Certificate of Destruction to guarantee compliance audits.